Sometimes the most underrated way to drive change in a fleet is to just talk to the user. Endpoint Analytics surfaces all kinds of useful insights — battery health, boot performance, application reliability — but those signals only become action when they reach the right person at the right moment. The Smartphone Replacement Tool is a small wrapper I built around that idea: trigger a clean, branded dialog on the user’s PC the next time they log on, with a contextual message and a clear next step. The technical scaffolding is intentionally simple: a Win32-deployed tool with a WPF frontend, an Intune Proactive Remediation that decides who sees the dialog, and an analytics-driven trigger.
It is not always easy to reach users via email or other channels. When there are projects running to exchange e.g. smartphones or migrations of files from a network drive to a SharePoint it is hard to reach the users and get an answer. Intune provides with Endpoint Analytics a very good on board tool to easily reach users via a user dialog. In this blog I will show how you can use this with the example of a smartphone exchange. The dialog and the method can be adapted to many other use cases.
