Quick assist was a cool windows out of the box tool that can get or provide PC support via a remote connection. Because Quick Assist is a pre-installed app in Windows, it can also be used to provide support during setup via e.g. Autopilot. The experience for the user was really easy. You have to only read out a 6 character code from the client and type in on the quick assist app on the supporter site.
But this will be changed quick assist will not be longer a build-in tool in windows. Microsoft posted on April 27, 2022 in the Windows Insider blog that Quick assist will only be available via the Windows Store in the future and that support for the old client will end. So, if you want to continue using Quick assist in the future, you will have to install it from the Windows Store.
However, there are several problems here. The first problem is that the installation of Quick assist from the Windows Store requires admin rights. This is not always the case in a professionally managed business environment where users also have admin rights on their PC. The second problem is that if you are using Windows LTSC there is no Windows Store to get quick assist from. And user getting a error messages about missing WebView2 runtimes.
How you can solve this problem I will show you today in this blog.
All assignments in Intune are based on Azure AD groups. I think you also already had the problem that you wanted to find out to which Intune Object a certain AAD group in already assigned, but there is no way in the portal to find this out. To solve this problem I have written a script that gives you exactly this output.
Users always complain that the network is slow. This can also be measured centrally using various network monitoring tools. However, this monitoring can only provide complete insight if the user is actually onsite in the corporate network. If the user is sitting in the home office and is connected to the internet via his own router, this is not always so easy. But there are also many other reasons why a user has a slow connection. It is not always due to the network. In this block I want to show you how you can test the speed of all clients regularly with a simple remediation script and upload it to a log analytics workspace to do some analysis.
The taskbar became fuller with Windows 11. In a previous blog I explained how to remove the teams icon or delete it completely. In this blog I want to explain how to hide the task view, widgets and search with the help of a remediation script.
For troubleshooting purposes it is helpful to change the log level of the Intune Management Extension. Since this has to be done in an XML config file of the IME and this can affect the function of the IME when inserting a wrong value. I wrote a script which make the change of the log level easy.
It is difficult for support engineers to guide users to the company portal because the company portal is called differently depending on the system language. In german, for example, the Company Portal is called “Unternehmensportal”. To simplify this and make access faster I have written a small system tray icon. This icon is not only there to open the Company Portal, it also offers many other functions to simplify the troubleshooting process.
With windows 11, the hardware requirements have been increased. It is no longer possible to start a Windows 11 machine in Hyper V without additional settings. What you need to do to run Windows 11 in a VM I explain in this blog post.
Microsoft has described in a blog post (Adding a Certificate to Trusted Publishers using Intune) how to create a custom config profile to get a certificate into the trusted publisher store. Since there are several manual steps to read the thumbprint from the certificate and encode it to a base64 string I wrote a script that does all this for you and automatically creates a new configuration policy.