Support — Articles by Jannik Reinhard

Intune Suite Part 1: Easy start with Remote Help

Intune Suite Part 1: Easy start with Remote Help

jannikreinhard

This is Intune Suite Part 1: Easy start with Remote Help — the first deep-dive in my series on the Microsoft Intune Suite add-on. Remote Help is the lowest-friction Intune Suite component to deploy, so it is a useful starting point for any tenant evaluating the Suite licence.

Welcome to my Intune Suite series. In this series I will go over the features that are part of the Intune suite piece by piece. We will start with remote help. Every good device management tool has a remote support solution. To meet this use case Microsoft has introduced remote help. In this post I want to show you how to implement and use this tool.

Intune Suite Part 1: Easy start with Remote Help
Read More »
Introduction of the Intune Device Troubleshooter

Introduction of the Intune Device Troubleshooter

jannikreinhard10 Comments


If you follow my blog, you know that there are two things I really like: helping people with their problems, and automating or simplifying processes. In this blog, I want to introduce you to my new tool, the Intune Device Troubleshooter. This is a PowerShell UI application that will help you to check the status of your devices, as well as help you trigger remediation scripts to fix issues ad-hoc on single devices. It also provides you with intelligent recommendations on what to check on a single device to determine any possible issues. So let’s get started and look at the features of the tool.

Introduction of the Intune Device Troubleshooter
Read More »