Use Endpoint Analytics to find slow internet breakouts

Users always complain that the network is slow. This can also be measured centrally using various network monitoring tools. However, this monitoring can only provide complete insight if the user is actually onsite in the corporate network. If the user is sitting in the home office and is connected to the internet via his own router, this is not always so easy. But there are also many other reasons why a user has a slow connection. It is not always due to the network. In this block I want to show you how you can test the speed of all clients regularly with a simple remediation script and upload it to a log analytics workspace to do some analysis.

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Company Portal System Tray Icon

It is difficult for support engineers to guide users to the company portal because the company portal is called differently depending on the system language. In german, for example, the Company Portal is called “Unternehmensportal”. To simplify this and make access faster I have written a small system tray icon. This icon is not only there to open the Company Portal, it also offers many other functions to simplify the troubleshooting process.

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How to write from a Toast Notification in Log Analytics Workspace

It is useful after triggering a remediation action or for simply getting feedback from the user/customer to have a kind of survey. Contacting them by mail usually results in very poor response rates. It is much better to contact him directly via a popup. How you can implement this with the help of a Remediation script and write the response in a Log Analytics workspace I will explain in this blog post.

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Remove the primary user from Intune devices with powershell (Switch to shared device)

If an Intune device is not enrolled as a shared device or kiosk device, it always has a primary user. This creates a relation between the device and the user. This user is also used to license the device. This user only has the possibility to see this device in the company portal / company portal website and trigger certain self service actions. Also, while troubleshooting, an Intune admin can select this user in the Troubleshooting + support menu in Intune and directly see their devices.

The primary user is automatically added after the the enrollment of an intune managed device. It is possible to change the user to an other or remove this user to switch the device into a shared device.

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