Quick assist was a cool windows out of the box tool that can get or provide PC support via a remote connection. Because Quick Assist is a pre-installed app in Windows, it can also be used to provide support during setup via e.g. Autopilot. The experience for the user was really easy. You have to only read out a 6 character code from the client and type in on the quick assist app on the supporter site.
But this will be changed quick assist will not be longer a build-in tool in windows. Microsoft posted on April 27, 2022 in the Windows Insider blog that Quick assist will only be available via the Windows Store in the future and that support for the old client will end. So, if you want to continue using Quick assist in the future, you will have to install it from the Windows Store.
However, there are several problems here. The first problem is that the installation of Quick assist from the Windows Store requires admin rights. This is not always the case in a professionally managed business environment where users also have admin rights on their PC. The second problem is that if you are using Windows LTSC there is no Windows Store to get quick assist from. And user getting a error messages about missing WebView2 runtimes.
How you can solve this problem I will show you today in this blog.Read More »